Privacy Policy

We collect personal information that you provide to us in connection with obtaining our financial and tax services. This includes:

• Contact Information: Name, mailing address, email address, and phone number
• Financial Information: Income, expenses, assets, liabilities, account balances, tax documents, and payment information
• Identification Information: Social Security number, date of birth, and other information required for tax preparation and financial planning
• Transaction Information: Information about the financial products and services you use, including account numbers and payment history
• Other Information: Any other information you choose to provide to us in connection with our services

We may also collect information from other sources, such as credit bureaus, financial institutions, and publicly available records, as necessary to provide our services to you.

We use your personal information to:

• Provide financial coaching, tax preparation, and advisory services
• Prepare and file your tax returns with federal and state tax authorities
• Communicate with you about your account, services, and appointments
• Process payments and maintain accurate financial records
• Comply with legal and regulatory requirements, including tax laws
• Protect against fraud and unauthorized transactions
• Improve our services and develop new offerings
• Send you service updates, appointment reminders, and other communications related to our services (with your consent for text messages)

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted service providers who assist us in operating our business, such as:

• Tax preparation software providers and electronic filing systems
• Payment processors and financial institutions
• Cloud storage and data management services
• Communication and scheduling platforms
• Professional liability insurance providers

These service providers are contractually obligated to keep your information confidential and may only use it to provide services on our behalf.

Legal and Regulatory Requirements

We share information when required by law, including with:

• Federal and state tax authorities (IRS, North Carolina Department of Revenue)
• Regulatory agencies and professional licensing boards
• Law enforcement agencies in response to lawful requests
• Courts and legal proceedings when required by subpoena

With Your Consent

We may share information with other parties when you explicitly authorize us to do so, such as sharing information with other financial advisors, lenders, or family members at your request.

Business Transfers

If Basileia Financial Services is acquired by or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Opt-Out: Choose not to receive certain communications from us (subject to our need to communicate about your services)
• Data Portability: Request that we provide your information in a portable format where feasible
• Complaints: Lodge a complaint with us or with regulatory authorities if you believe your privacy rights have been violated

Please note that some information must be retained for legal and regulatory compliance, including IRS recordkeeping requirements that mandate we retain tax preparation records for a minimum of three years.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it, including:

• Encryption of data in transit and at rest
• Secure, password-protected file storage systems
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Employee training on data privacy and security best practices
• Secure destruction of documents containing personal information when no longer needed

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards of data protection.

If you consent to receive text messages from us, the following terms apply:

• We will send text messages regarding tax and financial service updates, appointment confirmations and reminders, and responses to general inquiries
• Message and data rates may apply based on your mobile carrier plan
• Message frequency varies depending on your account activity and service needs
• You can opt out at any time by replying STOP to any text message
• For assistance, reply HELP or contact us at the phone number or email listed below
• Your consent to receive text messages is not a condition of using our services

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy.

If we make material changes that significantly affect how we use or share your information, we will notify you by email or through a notice on our website prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: